"Dear Patients....Our ways of working may have changed slightly to accommodate policies for your safety. But we want you to know We are open and We care. Appointments are being delivered online, via video, via telephone and face to face appointments".
Thank you for your patience during this challenging time.”
Medicus Health Partners
Surgery Opening times are 8am to 6.30pm Monday to Friday. You can also call NHS 111 for help and advice
During the Christmas period please note eConsult will be switched off on the following days; 25th, 26th, 27th and 28th December 2020, and during the New Years’ Bank Holiday period. You will still be able to access self help and pharmacy options via eConsult during these times. If you need to access primary care services during these days please call 111 or go to 111.nhs.uk. If you have a medical emergency please call 999 or go to your local Accident & Emergency.
Important Lockdown Update
We understand that with the announcement of a new lockdown there are going to be a number of patients concerned about the situation, especially those in very vulnerable risk groups and also those with children attending educational settings. The current government advice about high risk groups is available here:
Further publication is due Monday, and the Government will be writing affected patients. The current guidance for protecting extremely clinically vulnerable groups is available here and is a useful link to send to patients. The GPs at the surgery have no additional information above and beyond this and are unable to help with requests for sick notes or other letters in such circumstances.
For people concerned about children attending educational settings; we understand and sympathise with the concerns around children attending school at this time, especially if a household has extremely vulnerable members. As a practice we are very sorry, but decisions about children attending school are not ours to make. It's not something that we can help with. We would suggest a discussion between the people involved and the school to decide on the best course of action.
Important Coronavirus Update
If you or someone you live with have symptoms associated with coronavirus including: -
• New continuous cough
• High temperature (over 38 degrees)
• Lost your sense of taste and smell
Please stay at home for ten days. Do not book a face to face GP appointment or attend your GP practice. If you live with other people, they should also stay at home for at least 14 days, to avoid spreading the infection outside the home.
If your symptoms are serious, or get worse, or you have difficulty breathing, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you are advised to do so by the online service or cannot go online. For the latest COVID-19 advice please visit www.nhs.uk/coronavirus.
You can self-refer for a test via the GOV.UK website if you have symptoms. You can select a regional test site drive-through appointment or home test kit. Home test kit availability will initially be limited but more will become available. You can also call 119 to book a test if you do not have internet access.
Important eConsult Update
“As you know, General Practice has seen a huge digital front end transformation during the pandemic. This was designed by commissioners to help give patients broader, and more responsive access to healthcare. Medicus have tried to embrace this, as we see the potential benefits to patients.
Firstly, we would like to thank you for your patience whilst we have rapidly implemented this programme, and for your feedback during the process, which has been especially important. We now better understand that this route of access is not ‘one size fits all’ , and that we need to meet the needs of our complex and long term conditions patients, who often prefer alternative modes of contact.
To this end, we will now be focusing on proactive care for our vulnerable patients during the latter half of the day and the digital pathway only during the peak period in the morning. Patients will still be able to access the eConsult system from 6.30pm every weekday evening to 1pm the next day, and over the weekend. At other times (1pm to 6.30pm) during our opening hours, you will be able to contact the practice by phone as usual. Like any change, we will be continuously evaluating how this impacts you and would welcome further feedback as we move forward.
We recognise that this is an iterative process, that may not lead to an optimal patient experience in the short term, but with your help and with some time, we hope to the achieve the right balance for your healthcare needs.”
The Management Team
Medicus – Primary Care Centre
Update on Covid-19
For the latest Covid-19 advice please visit www.nhs.uk. If you think you may have Covid-19, have travelled to an affected area - please do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 online service at https://111.nhs.uk/covid-19 to find out what to do next.
Welcome to Freezywater Primary Care Centre
Here at Freezywater Primare Care Centre our whole team is dedicated to providing all our registered patients with the highest standards of primary care.
We are committed to providing safe, effective, caring, responsive and well lead services that meet all our patients' needs. We use an intergrated approach to ensure continuity of care while bringing care closer to patients' homes.
Freezywater Primary Care Centre is keen to innovate and enhance partnership working with other community based providers and services. We aim to move towards new models of care that focus on management of illness while enhancing our offer through health promotion activities and prevention of disease.
We strive to provide the highest standard of care to all patients, fully respecting and believing in the Equality Act 2010. This means all patients are welcome to register with us, regardless of age, disability, gender reassignment, marital status, race, religion, sex or sexual orientation. We believe in a continuous process of evolution, regularly reviewing our ways of working to develop better processes, procedures and policies.
Medicus Health Partners
Dear patient we are pleased to announce that our Practice is working towards a brighter future for our patients. Freezywater Primary Care Centre has collaborated with 14 other practices in Enfield to form Medicus Health Partners (MHP) on 1st April 2018.
For more information about Medicus Health Partners (MHP) please visit http://www.medicushealthpartners.co.uk/ details for all 15 practices of MHP can be found under the MHP Practices tab.
This exciting development will provide the foundation for a new model of General Practice which we believe will provide a valuable contribution to the NHS as a whole which will ultimately result in a better service for all of our patients.
- We will still continue to provide you with an excellent service, however we are currently changing the way we work by reviewing the way in which we deliver our services and the organization of our practice so that we can better serve our patient’s needs.
- Please bear with us whilst we implement those changes. Over the next few months we will be asking you for your views and opinions on how we can improve our services.