Friends and Family Test (FFT)
The Friends and Family Test (FFT) is an important
opportunity for you to provide feedback on the
services that FPPC offer. The test is a very simple and straight forward questionnaire composing of just one question, “How likely are you to recommend our GP practice to your Friends and Family?” you can also put a comment relating to your answer.
"only takes a minute to complete and your feedback is much appreciated"
Patient feedback is the most effective way for us to be able to improve the services we offer, so it would be greatly appreciated if our patients would complete a Friends and Family Test. The questionnaire is available at the reception desk , please ask a member of staff for help and information.
You can also put feedback on NHS Choices
Background on FFT
Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. Since it began, the FFT has produced more than 4 million pieces of feedback.
The FFT is now being rolled out to additional areas of NHS care making the opportunity to leave feedback possible in almost all NHS services.
The FFT has just become available to many additional patients, going live in 8000 GP practices across England from 1 December and in all NHS-funded mental health and community health services from 1 January. From 1 April 2015, it will be expanded to NHS dental practices, ambulance services, patient transport services, acute hospital outpatients and day cases.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.